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Our Reviews
Derek (Thomason) was excellent! Great communication before we went up to Germain and low pressure once we got there. We ended up buying the car we looked at and the experience couldn't have been better!
We’ve had a long relationship with Germain Honda and always appreciated their team, but our recent series of service visits last month was extremely frustrating due to record-keeping and internal communication failures. To be fair, every individual team member we interacted with was professional, friendly, and courteous. The issue isn't the staff's attitude— miscommunications, redundant steps, and unnecessary out-of-pocket expenses for our family. What makes this even more disappointing is the total lack of follow-up. I have reached out directly to the General Manager listed on their website three separate times to resolve this but have received no response. While we value polite front-line service, I am leaving this review as a last resort, hoping management will finally follow up with us.
Nick Sneed was fantastic. He was very welcoming and helped get me get out of there in time for another appointment. He kept me informed through the process and they finished my car before the promised time. I had a great experience.
Michael Thiede Is the best, very patient and skillful, explained the issues and fix the problems really quick!
Absolutely the best car buying experience I've ever had!! Luis was amazing and would recommend for anyone, first time buyers or otherwise. Helped me every step of the way and eased the stress when it came to figuring our financing. Totally a straight shooter so you know he's working in your best interest! Will definitely be coming back to him for any future vehicles.
John Thiede managed the service quickly and efficiently.
I was so impressed by and grateful to Cameron Thompson for the outstanding service he provided to me in purchasing my Honda CRV. It is a used but Certified vehicle. Apparently highly desirable. Cam went WAY out of his way to be sure the car was not only serviced prior to my purchase but ensured that my deposit held the car until it was ready to be picked up. Outstanding service and communication throughout the entire purchase process. Ask for him when you are looking at Hondas. You won't be sorry.
Amber Farley was our salesperson, she is excellent. We cannot say enough good things about her. Trying to get past all the "extras" that the finance representative wanted us to buy, was a pain!
Called to let me know what was going on and to give me information on what needs to be done. Sent a video of what they were doing to the car as well.
As always, the staff at Germain was excellent!
I loved my experience of buying a Honda CRV here! Great customer service and experience with Cameron!
I was apprehensive about buying a new car, but Jason Loren made the experience so easy! He really listened to my needs and made very good suggestions. Jason was extremely patient explaining the tech to me. He spent a lot of extra time making sure I was comfortable with everything. .I will definitely recommend him to anyone looking for a car. He is the best!!
Had a great experience working with Amber. She was attentive to our priorities and provided helpful and friendly communication throughout our search for a car.
Nice service, friendly staff!
My car recently died, I went to a few dealerships that were either rude or not up-front with vehicle damage/issues. I left the last dealership earlier than expected, so called this dealership for a last minute appointment, expecting the same experience and it was instantly night and day. When I called Derick answered the phone and was so plesant and friendly. He got me an appointment without any issues and didnt mind that it was an estimated time (we were driving from 2 hours away). Once we got to the dealership, Derick was so patient with us. He let me ask 100 questions about the process and never seemed bothered when he had to go speak with managment multiple times due to me being indecisive 😅 Derick made the whole process so simple and easy. I never felt pressured or rushed. I wanted to make sure I purchased a vehicle because I loved it, and not because I needed one, and luckily I found one i fell in love with instantly. I can't express how thankful i am for his assistance in this process. Hopefully i dont need another vehicle anytime soon, but if i ever do ill definitely be coming back here
Welcome to Germain Honda of Ann Arbor
Proudly serving the entire state of Michigan, Germain Honda of Ann Arbor is your destination for a no-pressure, no-hassle shopping experience. With an inventory of over 300 vehicles and a sales staff with a combined 100 years of experience selling Honda automobiles, you’ll have no trouble finding your next vehicle. In addition to a stress-free buying experience, you’ll receive the Germain Advantage -- a collection of exclusive benefits you won’t find at any other dealership. From our competitive pricing to our selection of No Money Down Leases, Germain Honda of Ann Arbor is committed to helping you find the Honda vehicle of your dreams.
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