Smooth, efficient, competent, professional service. Thanks especially to Michael Thiede

Michael Thiede, Service Advisor at Germain Honda Ann Arbor. Knowledgeable about the products and services and is outstanding taking care of our service on a 2016 Honda CRV.

Michael Thiede was very helpful and accommodating as always. He explained the service and gave me options. A pleasure to work with.

Thank you, Michael Thiede! You answered all of my questions and guided me through the service experience. I especially appreciate being told what all my maintenance options were. I will rely upon you again in the future!

Christopher Cole did a great job

Jason Loren was amazing! He was extremely helpful and patient and made the process of buying my first car very easy and less stressful. He was so kind and upfront, I didn't felt lied to or manipulated like I have with other dealerships. 100% would go to him again, he was the best!!!

I had a quite positive experience in Germain Honda of Ann Arbor, especially when comparing to my local dealership. Though I had to drive a long way to make this purchase, it deserves my extra effort. Hunter Matthews is a great salesman to work with, who is nice, friendly, and quite honest to me on what he can and can't offer. That experience is quite different than a few of my local dealers who either tried to trick me to pay a few thousand dollars more, or played the annoying quote matching game. I like a simple and easy transaction, and Hunter made the entire process straightforward.

Elijah was great to work with while purchasing my dream car! Always supportive and quick on providing answers about the deal! Keep pushing! #workhard#livefast

Overall, I was pleased with the service for my Honda CRV. However, when I checked out with Gerardo Macias, I had to ask him a couple times to slow down and not talk so fast. Also, one of the main issues I went to the dealership for was not addressed and I had to call back and speak with the service advisor today to get more details. My suggestion to Gerry would be to remember WHO you’re talking to and their demographic. When you talk so fast, it makes me think you don’t really want me to understand what you’re saying. I appreciate the follow up by Nick Sneed though. We’ll figure this out!

Chris O’Lear was great to work with. Kept me informed of price and timeframe

I had a very good experience 3 yrs ago when I bought my CR-V from Jeff Williams. So when I needed a new 2025 Civic I went straight back to Jeff. He is wonderful to deal with! He makes everything go quite smoothly. He also has encyclopedic knowledge of all the details necessary to set up the car - and spent plenty of time helping my wife and me understand them. Thank you Jeff!

Jason was awesome. My experience was top notch and I could not be more happy with my new vehicles condition and performance. No lies and tons of smiles! Thanks, Jason. You're a positive dude and really made the whole process a blast. Let's ride!

Love my first Civic, Jeff!

Jason Loren was great to work with. Great service, easy to purchase, good support, willing to listen. Would definitely recommend

Germain Honda of Ann Arbor is a great company. I leased and then bought my CR-V from them and have had it serviced there for years. Recently I had a new battery installed and also had an oil change. Yesterday, Germain replaced my tires, and also fixed a minor (rodent related) problem with my windshield sprayer. In both of these visits I was helped by Service Advisor Chris O’Lear. Chris clearly explained what would be done on my service visit. He kept me informed about the progress on my repair work, and reviewed the invoice in depth. He treated me with kindness and respect. The online photos of his lovely family and his cats, that display at his workstation, are an extra bonus. I will always ask for Chris O’Lear when I come in for service; I recommend that you do too!

Ruby Duncan and the whole team at Germain Honda are great. Overall seems like a very well run place and I've always been happy with the team here.

Derek Thomason was a very good Client Advisor. It took me months to decide what I wanted to do and Derek was very patient throughout all that. Derek was very professional throughout the entire process when I finally decided what I wanted to do. I will be the first to admit that I am not the easiest customer and Derek worked very well with me. I would highly recommend Derek to anyone searching for a good Client Advisor.

Michael Thiede was really pleasant to work with and honest with what was needed to fix for safety and performance during my servicing.

Everything went very smoothly with my check-up. Michael Thiede was very accommodating with our time schedule and giving us transportation to a restaurant while work was being completed on our Honda Pilot. Was great service and great people to deal with. Thank-you!

Thaddeus Harmon was Excellent to work with!! Would refer him to any and everybody!! And would always refer a Honda on top of that 😁

I would like to thank Christopher Cole for his wonderful work to fix my car and taking care of each detail until he sure the work is done

We recently bought a Honda CRV hybrid at Germaine Honda. Hunter Matthews was our salesman. We had a great experience. Hunter was great to work with- enthusiastic and knowledgeable about the vehicles, very helpful with the process, easy to reach and easy to communicate with. The dealership was very transparent and pleasant to deal with. All over, a great experience. Thank you!

Great service for my CRV recalls and weird window defect. They performed everything at once. Chris O’Lear, the advisor, was excellent and kept me well informed.

Chris is always pleasant and professional. He makes sure I understand what is going on with my car. I bring my car to Germain even though I live in Jackson and can go to the Honda dealership here. I bought the car here and will continue to drive here for my service. The team is fantastic and my service writer is the best! Definitely would recommend.

The CR-V recall and first year service visit were handled nicely by Michael Thiede.