I bought a 2026 Honda Passport at Germain Honda from Antonio Rodriguez a couple days ago. I can't recommend him enough as a rep. He was very understanding of what we were looking for and did his very best to work with us on things that he could to meet our price point. He was also very transparent about everything the dealership offers, packages, warranties, and the out the door prices on each specific vehicle we looked at so that we didn't get into something that wasn't within budget. He also helped us be able to do the trade in same day and leave with the car even though the funds wouldn't be transferred til the next day. We initially had just gone in to test drive and were not planning to buy same day, but fell in love with the Passport and everything about it felt like the right vehicle. Thanks to his efforts, I was able to have a vehicle to drive and bring the funds back on the next day. It was Antonio's day off, so his coworkers worked with me to get everything wrapped up pretty quick that day.
The only feedback I really have is for the dealership's price labeling system. Something I noticed when looking at the Passports is that every one I looked at of the Trailsports had the same price listed on the dealer sticker. When actually being looked up in the computer, the prices varied, because the sticker was not reflecting package options the factory had already included. I'm unsure if this was unique to the Passports or not because they seem to be new stock being 2026's, but it was a little misleading trying to pick the right one. The original one we were going to get in the showroom was actually a couple thousand more than the sticker price it had on it, so we had to choose a different one. However, I did notice that the prices are listed on their website with all the package options, but we weren't originally looking at a Passport online when we decided to come there, so I was going by what was on the windows.
I am hopeful for any future maintenance work that the service team will be just as open, customer serving, and honest as Antonio. It sounds like to maintain warranties I will need to be a Honda customer for many years to come, which makes me nervous because historically I've not had good experiences with dealership service departments and prefer a mechanic in Saline that I trust. So I am hoping that what seems to be decent reviews on Germain that they will do well by us in the years to come.
I will also put this out there because I saw another comment mention it. If you plan to do all the test driving and purchasing the same day, especially if it isn't pre-scheduled, plan on being there about 6 hours. If the reps have a full schedule with clients and the detailing team has a full schedule, it may not be possible to do the whole thing faster. There is a lot more documentation that goes into purchasing nowdays and even test driving. It's not like 20 years ago, so hopefully that sets folk's expectations where it should be. You may have to do the process over a couple days if you're not prepared to wait.
