The service here was amazing from the top down. Whenever I would come in I was always greeted with a smile. And while I was waiting for my maintenance to be done there was a constant open line of communication. Chris O’Lear called me throughout the process to give me updates and ensure that everything was running smoothly. They are very professional and helpful here and want to ensure that you have the best experience when you trust them with your car.

Took my Honda in for a recall. As soon as I drove in I was met by Mohamed Hassan who became my advisor while there. He was very pleasant, professional, and knowledgeable. Throughout my wait, he kept me informed of the progress. He discussed with me items that would be coming up for maintenance. All and all, a great experience.

Recently brought in my 2019 Honda Civic, thought I was hearing a noise. Service Manager Nick listened for a bit, said he didn't think it was anything. Wanted to save me an unneeded diagnostic charge. I'm impressed and grateful. Thanks, Nick!

Nick Sneed gave me first class service. I could not ask for more.

Luis Downey was great to deal with! Low pressure and very personable.

Mohamed Hassan helped me with my oil change process. He was very helpful and I am very satisfied with his service.

My sales person Cameron Thompson was very responsive and quick to answer questions I had ... Great experience all around. We arrived late on a Friday afternoon and he took the time to explain all the details about my new truck and followed me down the road after closing time to fill it up!! 🙂

Chris O’Lear in the service department was so knowledgeable and friendly! He helped me understand what was happening with my Honda CRV and explained what they were going to do to fix the problem. I dropped my car off using the key drop box on Sunday evening. Chris called me around noon the following day to let me know the diagnosis for my vehicle, and explain the breakdown of the pricing. He also took the time to explain a WHAT IF situation that may arise once they start working on the car. He was thorough, kind, and polite. He ordered the parts and explained they would be delivered tomorrow morning. I told him that I had an extended warranty and he said he would contact the company to get them to cover the costs. It was extremely convenient and I didn’t have to lift a finger! He was able to look up my warranty number through the dealership and got MOST of the cost of repairs covered! Premier service plan won’t cover rubber hoses so I had to pay for 1 part but since he worked hard to get the repairs covered- he saved me 90% of the cost to repair my vehicle. He filled out all the paperwork for my warranty to cover the repairs, and he even provided a shuttle to come get me from home after work and take me up to the dealership to pick my fixed car up! (Ted the shuttle driver was also friendly and kind to both my daughter and I as we drive to the dealership!) Upon pick up, he had the paperwork ready for me to sign for my warranty to cover the cost, I paid with a card, and we were on our way! Incredible, thorough, efficient service was provided by Chris O’Lear at this location! Would HIGHLY recommend people request him!

The sales person who worked with us, Antonio Rodriguez, was at all times listening to our needs and was very attentive to our needs and very enjoyable to work with. The process of buying a used vehicle at Germain Honda with Antonio‘s help was one of the best dealership/car buying experiences my family has ever experienced. I recommend Germain Honda and Antonio when buying a vehicle.

Very friendly and knowledgeable staff. Got an oil change and new tires installed in less than 2 hours. Fantastic service!

M. Hassen was very helpful. He explained everything in detail. I am old and hard of hearing. I could hear him very well. He treated me as if I were his grandmother.

Recently bought a used crv from Germain Honda. Luis Downey was great and made it easy to navigate purchasing the vehicle. Highly recommend working with him

Very happy with my experience at Germain. Jason Loren was very helpful and went above and beyond to get me in my new car.

Besides having the coolest first name ever, Thaddeus Harmon was very accommodating with our vehicle purchases for me and my son. The best car buying experience to date for me. I highly recommend Thaddeus at Germain Honda of Ann Arbor.