The service manager, Doug, at this dealership is an embarrassment to the Honda brand and a direct risk to consumers. Doug falsely advised me that warranty work must be performed at the selling dealer. This is a violation of the Magnuson-Moss Warranty Act, which explicitly prohibits conditioning warranty coverage on the use of a specific dealership. When I cited the law by name, he became combative, accused his own service advisor of lying, dismissed her account as "confusion," and when I requested the name of the owner, responded "you're smart, figure it out yourself" before hanging up on me. He then called me back unprompted. I attempted to de-escalate, stating that we were adults and that he should not be speaking to me the way he was. His response was, "you should look in the mirror." He then continued with name-calling, mockery, and laughter before hanging up on me a second time. My husband was present and witnessed this call. This was not a business dispute — this was targeted verbal abuse directed at a customer who cited her legal rights. It is fully recorded. The vehicle was purchased new at Suburban Honda. The shock issue has been documented across multiple prior service visits at Tamaroff Honda without resolution, and has been logged with Honda corporate on three separate occasions. This dealership had the ability to verify that service history by contacting Tamaroff Honda directly or by contacting Honda corporate, where the complaint history is on record. They elected to do neither. I was left stranded off-site at the mall from approximately 9:00 a.m. until around 3:30 p.m. with no transportation, no status updates, and no proactive communication from the service department. When I asked Doug for a status on my vehicle during his second call, he told me my car was "sitting out front" and to "come get it," and directed me to ask my service advisor if I wanted to know what had been done. No explanation. No summary of work completed or outstanding. By midday I still had no meaningful information, and I located the General Manager's contact information independently and initiated contact myself. It was the General Manager, Corey, who provided the status update the service department had failed to communicate — and it was Corey who ultimately ensured the ADAS repair was completed. Doug had only authorized an oil change. The documented ADAS and suspension defects were not addressed until I escalated over his head. Neither Doug nor Corey offered a loaner vehicle at any point. The only mention of a loaner came from the service advisor, and it was explicitly conditioned on me agreeing to pay out-of-pocket for the shock replacement — despite this being a documented warranty issue. The part also required ordering, meaning the loaner arrangement would have extended into the following day. Conditioning warranty-adjacent assistance on out-of-pocket payment for a covered defect is improper. I purchased this vehicle brand new with 8 miles on it and paid in full. The shock defect has existed since the date of purchase and remains unresolved to this day. It has been documented across multiple service visits at two dealerships and logged with Honda corporate three times. I left this dealership with the ADAS issue addressed only because I escalated to the General Manager myself — and I left with the shock still broken. A safety-related suspension defect, documented repeatedly and acknowledged by Honda, remains unrepaired. Complaints have been filed with Honda corporate, NHTSA, the FTC, and the Attorney General. All interactions are fully documented, including recorded conversations. I am prepared to produce that documentation publicly if this review is disputed or removed. The facts stated are accurate and documented. I stand by this review in its entirety. This review will be available on other platforms as well.

We recently bought a used Toyota Camry from Germain Honda. Luis was our salesperson. He was great, straight forward with no nonsense. Overall a good experience.

We want to thank Germain on our recent purchase. Dean Schultz was awesome with helping us through the process and all the hurdles we sent his way. Dean was very patient helpful. We would definitely recommend Dean and Germain to everyone. Dean deserves 5 stars and a 10 on the scale. Thanks Again Bill & LeAnn Boley

I am writing to comment on a client advisor, Wyatt Harrington, who worked with me in making a well-reasoned purchase at Germain Honda. I don't know cars that well and had been advised to consider a Honda CRV. Wyatt was friendly, patient, informative, and was pleasant to work with. Wyatt is smart, articulate, engaging, and was a pleasure to work with. Regarding the dealership, all of the staff I met were friendly and offered to help without my having to ask and I will recommend Germain Honda to anyone who asks me for a recommendation.

I wanted to express my appreciation to Hunter Matthews and the great staff at Germain Honda. My wife and I purchased a used vehicle on a Saturday afternoon and to say the least my experience was a 10 out of 10! Hunter was friendly and knowledgeable which made our buying process extremely easy. They have a great team at Germain Honda and I highly recommend Hunter and the crew if you're looking for a vehicle, it was worth the drive to Ann Arbor! My car has exceeded my expectations and I'm very pleased with the entire experience.

We brought my wife's 2020 Honda Fit in for service today because the car required a jump start earlier in the day. Chris O'Lear on the service team brought the car in for service earlier than the scheduled appointment so my wife would not have to wait. They did a thorough evaluation of the battery and determined that it needed replacement (fortunately it was under warranty). After my wife checked out, he texted me to let me know the rest of the electrical system was fine and that the battery replacement resolved the issue. Chris' professionalism and excellent customer service was most appreciated.

Took my car in for service and was very happy with my service advisor, Mike Delaney. He took extra time to explain everything I would need to have done on my visit. Explained why things needed to be done and cost. He listened to my concerns, with current issues I had with my Car. Thank you

Tried reserving and inquiring about accessories added to New Civic Sport; summer 2021. I had initially spoken to Shak in person, with promise. A short while later I had emailed him (as I lived in another city) about reserving a new car and having some things added. He responded incomprehensibly and when I replied to get clarification, I never heard back. There were also failed attempts at calls, and in all I never heard back from anyone. Ended up buying from another dealership.

My car was not drivable so I had it towed to the dealership five days before my actual appointment.They were able to take a look at my vehicle, fix it, and get it back to me four days before my actual appointment. I really appreciated their efforts, especially around the Thanksgiving holiday.

They were thorough, kept me informed of time diagnostics and express service would take. I left in a serviced car, and knowing what followup would look like regarding the outstanding issues. Perfect.

Always friendly,helpful and honest service.All service advisors are doing good work.I always trust Germain Honda dealer and service employees.Professional team.Thank you all.

Very courteous and efficient with attention to detail. You feel you’re in good hands!

I like Germain Honda of Ann Arbor. So far I have bought three new Honda cars from them since 2001.

Chris and other people are very responsible and trustworthy. I was informed during this visit. Also, Chris waited while I was a bit late to get my car on the day before thanksgiving day. thank you and happy thanksgiving! Best!

My service representative, Nick, was not very good. I was sitting in the waiting area and he just stood in the hallway and waived me over. When we were finally at his desk, he “forgot” his password and asked me to step back in the waiting area for 5 minutes while he tried to reset his system - that was almost 11 am and the shop has been opened since 7am! Worst of all, he asked me to stand by the edge of his desk because he was sick last week. He didn’t wear a mask and has been talking to me for a while (I was masked the whole time). Overall, terrible custom service. I’m glad that my warranty is over and don’t have to go back.