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Our Reviews
As always my service experience at Germain Honda was excellent. I felt well taken care of. Chris O'Lear explained exactly what the technician had found, what needed to be addressed sooner rather than later and what could be deferred at this time. I felt like he had my (and my car's) best interests in mind and never felt as though I was being taken advantage of.
Nick Sneed, customer service representative, did a superb job helping me solve a problem with my vehicle.
My friend and I had a satisfying purchase experience with Jacob Hamka and Thaddeus Harmon, both are professional and friendly. We had some unexpected issues on our end in the purchase process, and they offered support. 10/10.
I bought a 2026 Honda Passport at Germain Honda from Antonio Rodriguez a couple days ago. I can't recommend him enough as a rep. He was very understanding of what we were looking for and did his very best to work with us on things that he could to meet our price point. He was also very transparent about everything the dealership offers, packages, warranties, and the out the door prices on each specific vehicle we looked at so that we didn't get into something that wasn't within budget. He also helped us be able to do the trade in same day and leave with the car even though the funds wouldn't be transferred til the next day. We initially had just gone in to test drive and were not planning to buy same day, but fell in love with the Passport and everything about it felt like the right vehicle. Thanks to his efforts, I was able to have a vehicle to drive and bring the funds back on the next day. It was Antonio's day off, so his coworkers worked with me to get everything wrapped up pretty quick that day. The only feedback I really have is for the dealership's price labeling system. Something I noticed when looking at the Passports is that every one I looked at of the Trailsports had the same price listed on the dealer sticker. When actually being looked up in the computer, the prices varied, because the sticker was not reflecting package options the factory had already included. I'm unsure if this was unique to the Passports or not because they seem to be new stock being 2026's, but it was a little misleading trying to pick the right one. The original one we were going to get in the showroom was actually a couple thousand more than the sticker price it had on it, so we had to choose a different one. However, I did notice that the prices are listed on their website with all the package options, but we weren't originally looking at a Passport online when we decided to come there, so I was going by what was on the windows. I am hopeful for any future maintenance work that the service team will be just as open, customer serving, and honest as Antonio. It sounds like to maintain warranties I will need to be a Honda customer for many years to come, which makes me nervous because historically I've not had good experiences with dealership service departments and prefer a mechanic in Saline that I trust. So I am hoping that what seems to be decent reviews on Germain that they will do well by us in the years to come. I will also put this out there because I saw another comment mention it. If you plan to do all the test driving and purchasing the same day, especially if it isn't pre-scheduled, plan on being there about 6 hours. If the reps have a full schedule with clients and the detailing team has a full schedule, it may not be possible to do the whole thing faster. There is a lot more documentation that goes into purchasing nowdays and even test driving. It's not like 20 years ago, so hopefully that sets folk's expectations where it should be. You may have to do the process over a couple days if you're not prepared to wait.
Cameron Thompson was so helpful! He was patient, answered every question we had, and really took care of us in purchasing a CPO. He addressed all of our concerns and after a small hiccup even got us fueled up and re-detailed the car for our troubles. Top tier salesman with top tier service. Go see Cam!
Easy working with Derek Thompson at Germain. He answered (almost!) all of our questions. I'm very happy with the care we bought and the care we received as customers.
great place to buy
Excellent experience with Luis Downey!
I had a great experience at Germain Honda with Mr. Jerry Macias. He clearly explained why my car’s timing chain needed to be replaced and helped me understand the long-term impact if it were left unattended. He also walked me through how the repair compared to buying another car, which helped me make an informed decision. Thanks to his guidance, my car is now in perfect shape, ready to rock for the next 50K plus miles! I truly appreciate his honesty, patience, and professionalism. Highly recommend working with him!
Christopher Cole was excellent in selling me only the services I really needed, not things I really didnt, some of which I knew and some of which Im never sure of. I appreciate him letting me know that and will definitely come back and ask for him!
Hunter Matthews is the best car sales person I've ever worked with. He listened carefully when I explained my transportation needs and what specific vehicle I was considering. He took the time to explain carefully the characteristics of each model of the vehicle I was considering. After two test drives I was ready to purchase. He facilitated the process promptly and kept me informed on when the vehicle would be built, shipped, and available to pick up. It can't any easier or better than that!
I recently visited the Service department of Germain Honda of Ann Arbor. My car was making a noise with every oscillation of the tires. Nick Sneed greeted me and listened to my concern, he took my car for a quick drive and identified the issue as a problem with my passenger side brake. There was a piece of metal that had been damaged and Nick fixed the problem himself and returned my car to me in ~20 minutes at no charge. Nick Sneed's commitment to customer service was top notch and he truly wants to help people get back on the road and not nickel and dime them. I will be taking my cars only to Germain Honda for all future service needs.
Brendan Beuschlein was very helpful in explaining the service process, arranging for a shuttle ride and having the vehicle ready when promised.
Best car buying experience ever! My sales rep Cadance Garret was phenomenal! She made the buying process very easy on a really busy Saturday @ Germain Honda. 10/10.
Welcome to Germain Honda of Ann Arbor
Proudly serving the entire state of Michigan, Germain Honda of Ann Arbor is your destination for a no-pressure, no-hassle shopping experience. With an inventory of over 300 vehicles and a sales staff with a combined 100 years of experience selling Honda automobiles, you’ll have no trouble finding your next vehicle. In addition to a stress-free buying experience, you’ll receive the Germain Advantage -- a collection of exclusive benefits you won’t find at any other dealership. From our competitive pricing to our selection of No Money Down Leases, Germain Honda of Ann Arbor is committed to helping you find the Honda vehicle of your dreams.
