Customer Testimonials
I like great customer service. I think it shows the business’s management wants to make money by delivering great services and quality products, so they usually have professional and helpful staff. Whether you want to move fast or slow on a purchase, Germain Honda provides a great experience. I have purchased two cars at Germain Honda, and each time I left knowing where I will buy my next car.
Nick and his team of technicians isolated an electrical/grounding problem on my 2018 Odyssey (among the more difficult problems to identify) and fixed it successfully. I’m truly grateful for their focused effort to resolve the problem.
I have bought Honda Accords from this dealership for many years and have always had excellent service. That is a big selling point. Recently I took my car into the Service Department for a tire check since the tire pressure light went on. I saw Christopher Cole, and he noticed that I was uncomfortable not knowing the problem since I would be driving to Lansing the next day. He looked at the tire and saw a nail; the problem was taken care of within an hour as promised along with a point check, and I left knowing that I would ...
We have been getting our Honda vehicles serviced at Germain Honda in Ann Arbor since 2014. Throughout that time, Michael Thiede has been our Service Advisor: he has been absolutely outstanding and has made every visit an enjoyable experience. He is an exceptionally professional, knowledgeable, good listener, patient, and cheerful throughout all of our appointments. I am a retired professor and has the ability to observe and assess people’s behavior and skills. When I am at Germain Honda, I have seen how Michael has interacted and communicated with other clients with respect and professionalism. My family and I see how ...
I had a great experience with Honda getting my car repaired. My insurance company dragged their feet and as a result my car was broken for two weeks before they approved the repairs. Kyle worked tirelessly to help me with my insurance and loaned me a car to use for the entire process. He really went above and beyond. Stellar customer service!
I correctly assume the technical competence of the service providers at Germain Honda and you can’t match their friendliness. Because of age and disability, they allowed me to remain in my car for an oil change but denied me the carnival ride with it on the hoist to change the tires. Instead, they picked up and returned the car from my home to provide this service. Their “going the extra mile” in this way has been my experience with them over the years and I an deeply grateful.
My wife and I were highly satisfied with our experience at Germain Honda in Ann Arbor Michigan. Our salesman Thaddeus Harmon did a great job helping us find the right vehicle. He was very patient and knowledgeable and answered all of our questions we had about the vehicle we ended up purchasing (2021 Honda Pilot). I highly recommend working with Thaddeus if you stop in at Germain Honda.
Very polite dealership, the salesman was very nice and very happy with our purchase
My wife was a week from her due date with our first child and anxiously looking for a new vehicle after hers broke down. Jason went above and beyond taking care of us and helping us find a car after we had bad experiences at other dealerships in the area. Jayson was patient, understanding, and made our car buying process surprisingly a lot of fun. I highly recommend this dealership and look forward to purchasing more vehicles for my family here in the future.
I had a 7/28/2022 service appointment for my 2016 Honda Odyssey (my 3rd Odyssey) due to a cylinder miss fire issue (P0302) at around 68k miles. This Odyssey is my only car where I use to take my mom to her medical appointments. My service advisor, Nick, is very professional and helpful in explaining the repair in details to me. He also helps convey my situations to the service department manager, Doug, to get this major repair completed ahead of the scheduled time. I really appreciate their efforts to make it a great experience for me and highly recommend Nick to those ...
Took my car in for service and was very happy with my service advisor, Mike Delaney. He took extra time to explain everything I would need to have done on my visit. Explained why things needed to be done and cost. He listened to my concerns, with current issues I had with my Car. Thank you
I had a great experience at Honda. Nick (I hope I got his name right!) was very professional and also took an effort to make it a better experience for me. This was my first time at this center. He guided me well and said things as it is. I would highly recommend Nick to anyone looking for good servicing. It also got done much earlier than the expected time frame.
Great people here at Germain Honda! Dean helped us with the purchase of a 2021 Honda Pilot. The entire team was helpful and customer service oriented. I don't live in the area, but I recommend this dealership.
The folks over at Germain Honda really took care of me. Mr. Shakeal Perkins was the conductor of a great adventure of my first purchase of a new vehicle. The car came just the way I ordered it online. I was shocked in many ways than one. first, I was contacted earlier than the estimated date of arrival- I was informed the car was in production on a Monday. Then, I received a text it was ready Friday - of the same week ! this is the second Saturday I"ve had my new Honda Civic Thanks to the cool ...
Thaddeus was exactly what we needed when we found him. Before this, my daughter and I had an awful experience at another car dealership in another city. Thaddeus treated my daughter and myself like a professional and never tried to pressure us into a car. No games. The deal was exactly like he said it was going to be when she signed the papers. If I ever need another car I'll travel 5 hours to buy one from him. Thanks, Steve
Me and my wife sold our used CR-V to Germain Honda. Javier helped us make a great deal with hassle free. We spent less than 2 hours to get out of the dealership with a check. I don’t normally write a review for a dealership. However, because I was satisfied with the deal with Javier and his manager, I wanted to give them a credit. Thanks.
I recently sold my Honda Civic to Germain - they offered a better price than the dealership I got it from, and Elizabeth & Jason were so professional and kind that I almost walked away with a new car that day My regular dealership experience is usually uncomfortable - other places make you feel like a piece of meat on the floor with sales-thirsty agents sizing you up the second you enter - Germain is the opposite. The atmosphere there is how car dealerships should be, so to the whole team there, keep it up 😁
I just got a new phone and had trouble connecting to car-play. Since I am not tech savvy, I feel much more comfortable having people show me what to do instead of telling me over the phone. It doesn't sound like a sale person in showroom would have the time to help me fixing Car-Play because it might be a phone issue, on top of the fact that I even not bought my Honda from this store. Bear in mind that I might be redirected to call 800, I drove in anyway. To make long story short, not only the ...
I hate buying cars, and I really hate buying cars at dealerships. I hate even walking into them, knowing you’ll be there for hours and hours and once you’re exhausted you’ll be pressured in the finance office to add on all sorts of things. But not here. Hunter made the whole process easy, on-the-level, and enjoyable. I’m actually looking forward to coming back (not too soon though) for my next car. I can’t say enough about the process, super easy, streamlined, and stress free. Great place, great guy. Don’t tell my car that I’...
My experience with Xavier were better than I ever imagined to sell a car. He was pacient and helpfull, respecting our choices and decisions. The building is beatyfull and they know how to make the customer confortable. Thanks all for the service.
Easiest and friendliest car buying experience I've ever had!! Jason Loren is dedicated, professional, and exuded positivity throughout the entire process. Purchased a beauty - 2022 Honda Accord Hybrid Sport. Very happy with the service received!
I had a great experience purchasing a 2016 Honda Civic from Jason Loren. Buying a car is my least favorite activity, but Jason made the process easy, efficient and fun. He was terrific!
Very friendly and excellent customer service!
I just want to say how awesome my experience was. I bought a certified preowned Honda Accord and worked with Desmond. He was amazing!!! He handled everything in a timely fashion, answered all my questions and made my experience enjoyable. I highly recommend him if you are purchasing a car.
Was able to work with Kristin, Jason, and Cory to fix an issue with the lender. They really went over the top to make sure the deal still happened. Not only was the car great, but the staff really put in some work to make it happen. Can not thank them enough.
My car was not drivable so I had it towed to the dealership five days before my actual appointment.They were able to take a look at my vehicle, fix it, and get it back to me four days before my actual appointment. I really appreciated their efforts, especially around the Thanksgiving holiday.
Found our new 2022 Honda Odyssey Elite at Germain Honda of Ann Arbor on 11/5/21 thru an internet search (we had been trying to obtain one since 5/2021)! Shakeal Perkins was our customer service person, and he did a GREAT job! He was timely in his communications, and made sure we were getting exactly the vehicle we wanted. We received our new vehicle 12/9/21, and Shakeal was very patient with us as he explained and demonstrated all the vehicle features. Overall a great experience at Germain Honda, we would definitely use them again and recommend them to anyone in the market for a Honda! —...
I always receive excellent service, especially when I am taken care of by Nick.
They were thorough, kept me informed of time diagnostics and express service would take. I left in a serviced car, and knowing what followup would look like regarding the outstanding issues. Perfect.
Jason was terrific, responded quickly on Monday to my weekend online inquiry about a used car, and took care of all the paperwork for plates and title transfer. He was a pleasure to work with and answered all our questions, so we were out of there with our car on Tuesday! We’ll definitely keep him and Germain Honda in mind when it’s time to get our next car.
Excellent service. Brock is a great salesman!
Everything went extremely well. I can’t say enough good things about Kent Hebler. My wife feels the same way as I do.
The crew was able to diagnose and fix the problem quickly. And while not inexpensive, their prices were less than alternative shops, and they were able to get the repairs done much faster, all while using genuine Honda parts.
I flew out of state into Detroit to Uber to their dealership and buy a vehicle and drive it home 9 hours and do you know what? It was ALL a great experience. Great prices. Helpful staff. Crazy good techs. Ask for Desmond for a sales rep.
Always friendly,helpful and honest service.All service advisors are doing good work.I always trust Germain Honda dealer and service employees.Professional team.Thank you all.
Wow what a team at Germain, Mitch Hardcastle helped choose the right car and made the process easy peezy! When you purchase a car from here, feel confident in your choice! Also what a killer service department as well, one mechanic Jeff Wigington very upfront on details plus i'd say quite meticulous of is work. Much Appreciation!
Very courteous and efficient with attention to detail. You feel you’re in good hands!
Very happy with my service at Germain Honda with Andrew and how quickly my car was ready. I appreciate the overall maintenance check plus the coupons help so much!! I purchased my CRV in 2008 at this dealership and have always taken it to the same dealer for service.
Quick, pleasant service
Always top notch experience.
I like Germain Honda of Ann Arbor. So far I have bought three new Honda cars from them since 2001.
As always quick service for oil change. And they do a complete safety check too. Michael is so nice.
Nice people and great service
Chris and other people are very responsible and trustworthy. I was informed during this visit. Also, Chris waited while I was a bit late to get my car on the day before thanksgiving day. thank you and happy thanksgiving! Best!
Nice bunch of guys in the service department, and they do good work.
Dean is a great guy to do business with. Detailed introduction, extremely professional and helpful. 10 out of 10 experience!
I am so happy with Germain Honda's service and it's one of my favorite places to service my car because they are so professional and friendly. They pay attention to all detail that's why they are different and you can drive with confidence on the road. I appreciate it 🌹
Communication was good. I was told up front what needed to be done or could be done.
Professional, caring, great customer service - they worked through every detail and made sure I was 110% satisfied
It was a great experience. Nick was amazing, he cared about me and my vehicle. That is what we want as a customer.
Excellent experience, friendly and helpful staff
Mitch took so much time and care helping me find my new car. He listened and took notes even asking me the names of my two dogs. He was calm, not pushy at all and let me stew at my own pace. Germain got me a deal that beat internet companies. Thanks for everything!
I worked exclusively with Chris & Charlotte for the trade-in of my old vehicle & the purchase of my new Honda CR-V. I was extremely happy with the service provided and would 1000% recommend anyone considering buying a new car to Germain! The atmosphere is super welcoming & I never felt pressured into anything. I also thought their communication was super transparent & I appreciated that considering the chip shortage.
Both service and sales were great to work with! I highly recommend Chris in the service section and Mitch Hardcastle in sales. I previously owned a 2006 honda civic, until I ran over a large racoon that did more damage than I originally thought. It happened right before I needed to make a 6+ drive home for the weekend. I ended up getting it towed here. Chris in the service section made sure I new quickly what was wrong and how much it would be to fix. I ultimately decided that I did not want to pay for such a large service ...
Great service! Very friendly!
Last week I bought my 2021 Honda Accord hybrid from Germain Honda of Ann Arbor and started on the new journey with Mitch Hardcastle. Mitch is very knowledgeable about his products and explains indepth technicality of the car with what ever he has experienced with his car. I had a very smooth process throughout avaiblity, test drive and payoff. Mitch is super honest in his process and available for any questions you have for the vehicle. I look forward to continuous business with Mitch untill I have this vehicle with me. Thanks!! A little hiccup with the Honda financial company as ...
Nothing but an awesome experience here. I worked with Mitch Hardcastle and he made the process so incredibly easy and simple. He is available when you have a question, super knowledgeable in the industry, and most importantly, honest. I'm sure everyone is great here, but if you show up and ask for Mitch, you will not regret it! He has our business as long as he is in the industry.
Michael Th.'s a keeper!
Shakeal was a delight to work with and made the process so painless, easy, and almost fun! And I LOVED getting a 24 hour test drive….it was incredibly helpful!
Friendly staff that keeps me updated on the status of the work that is being done in my car.
We have purchased our overall seventh Honda in 30 years and second Honda from Germain Honda of Ann Arbor in two years. Mr. Kent Hepler’s help has been above and beyond our expectations for making the purchase and trade in operation go smoothly. His wide knowledge and easy to understand explanations were absolutely delightful. He is a treasure in the Germain dealership. Thank you very much and hope to buy more vehicles in the years to come.
Did what I needed AND what I wanted quickly and in a reasonable budget expectation plus squeezed me in because it was a bit of an emergency, something for which I was really grateful.
We brought our 14 yr old Element in for service. Nick was very helpful in quickly diagnosing our charging and starting issues, and brought to our attention some unrelated that were near failure, saving us more trouble down the road. Thanks for a great service visit Nick!
Everything was done very efficiently and with kindness. The report explains what was fixed and the work was done quickly too.
Always a smooth and painless process to get service on our Honda!
Helpful and great work every time. Glad to have found this garage. Will continue to have service here.