Good Service and a great selection of cars.
Cody was friendly and helpful. He did a good job explaining things and communicating with updates. Repairs were completed the same day with great results.
Evan Carrier is probably one of the most amazing Sales person I have ever encountered. He was simply the best! I would recommend him for all my friends and family!
Germain Honda was one of the best car buying experiences I've ever had. I HATE car shopping, it stresses me out and all I want to do is get it over with. But I didn't hate car shopping here, just the opposite, which is just about a miracle. Everyone was so nice and helpful. I found the car I was interested in online before hand and set up an appointment in the evening a few days later. My husband and I came in and we test drove the car (a 2014 Honda CR-V) and found that it had everything we were looking for. The price was just right, no haggling needed. There was no pressure to buy then and there, but we were thrilled with the car, so we decided to get it. They gave us probably more than our trade in was worth (we were driving quite the clunker) and worked until after closing time to get us a great interest rate, as well as finding a way to keep our monthly payment UNDER our budget. They even dealt with our out of state drivers licenses (as we had just moved) and the fact that our insurance company's system was down when we went to purchase, so they couldn't add the vehicle then. Both Evan and Jeff were so friendly, we left feeling like not only were they working to get us in the car that was perfect for us, but that they were on our side and cared about us, too. We were so happy with our experience that 5 months later, when our lease was up on our 2014 Honda Civic, we made a point to return to Jeff and Evan to purchase the car and had another all-around stellar experience. We've been Honda buyers for a few years (the only downside to having 2 2014 Hondas is that we have 2 sets of nearly identical keys!) but now we're also Germain Honda buyers for life.
Jeff answered our many questions in detail and in a straightforward fashion — and didn't hesitate to say so when he didn't know an answer or needed to check some information before answering. Late in the process, when circumstance delayed our purchase, Jeff, Jerome, and Kent accommodated us very kindly. The team is comprised largely of smart and sensible people.
I came in to Germain Honda with my aunt to get the alternator serviced on her '03 Civic. We were afraid that it was going to cost a lot of money, but Andy the service advisor was extremely polite and helpful...he explained to us exactly what needed to be done and the price was much lower than we expected. He turned a potentially stressful experience into a very pleasant one! The other employees were very nice as well. The waiting room was well-stocked with magazines and clean. I'm feel good knowing that my aunt's car is in good hands.
Friendly, great service at low cost.
If you need a new Honda, this is the place for you. There's a Honda dealership where I live and the management (cough cough *Art Moehn Honda) is terrible. So I had to go out of town to find another Honda dealership. Luckily, I found Germain Honda of Ann Arbor and was blown away by how well they treat their customers. This place is a complete 180 from Art Moehn. The dealership is clean and the employees there are knowledgable and friendly. I was very impressed by how Mario Teixeira, my sales rep. handled my needs. He's a very outgoing and friendly guy. I was also impressed by how determined he was to get the price to meet our budget. Keep in mind this was only two weeks into his new position, which was outstanding in my books. The prices here are reasonable for both parties and would definitely recommend this dealership. This place really takes care of their customers, heck they're having my new license plate delivered not by mail, but personally to my residence, which is 30- 40 minutes away. The only thing I would recommend improving on is the financing part of the deal. We had to wait roughly about 45 minutes to get the whole process finished. Although it took a while, I rather have a dealership properly go through the paperwork than having it rushed. However, some might not see it that way.