Customer Testimonials
I was kept informed about the work that was being done on my car by Chris O’Leary and I am very pleased with the work completed. I would recommend Germain Honda.
First of all I NEVER leave reviews. Chris is service saved my day as I was traveling from Chicago to Detroit I had an alternator break on my pilot. With a several week lead time to get it in a tech stayed late for me and banged it out within 2.5 hours of my arrival! They could of pushed a rental on me, told me to come back in a week or two but they went above and beyond. The Service writer Chris was fantastic and would would recommend to anyone at any time to stop and buy a car or ...
The people at Germain were helpful and friendly. But the technicians could not figure out one of the problems I was having with the vehicle. They suggested an expensive service, but were not sure it would remedy the problem. At least they were honest about it.
Honda makes great cars with great value and great reliability. Our client advisor Jason Loren was super helpful in developing/refining our choice of car type, then trim and color. Once we chose all those, they did not have the car we wanted in our color, but Jason worked hard to find us one quickly, and with the exact specifications that we wanted. Negotiations over out the door price of the car were minimal and very pleasant and fair. Management also stepped up to show that they care deeply about making the car buying experience a positive one.
Ruby Duncan (and everyone else I came in contact with) was amazing at explaining things and accommodating my needs. Not only that but they were able to get me scheduled in soon and complete the work quickly. In addition to the kind and helpful people, I love that they have cubicles available for me to work in while I am there waiting. 100% would recommend
I had an excellent experience purchasing a vehicle from here! Jason Loren worked with me and he was extremely accommodating to my schedule, knowledgeable, and helped me make the purchase that made the best sense for me! I am an extremely satisfied customer!
Gerardo Macias provided excellent customer service and answered all.my questions.
I had an amazing experience at Germain Honda of Ann Arbor thanks to Jeffrey Williams. From the moment I walked in, he made me feel welcomed and listened to the detail of the specific car I was looking for. Jeffrey patiently walked me through options I was looking for, answered all my questions, and went above and beyond to make sure I was comfortable with my choice. I never felt pressured or rushed, and his knowledge and professionalism were truly impressive. Germain Honda of Ann Arbor has this process where only one person will going to process your car purchase ...
They were quick, efficient and went out of their way to help me! Thanks Jason and team!
Jason Loren was the reason for me to choose Germain over other dealerships including one 3 minutes away from my place. Very professional yet friendly. He helped me find the best vehicle for my needs and made every process smooth. If I buy my next vehicle, it is at which Jason is.
Recently purchased a pre-owned car from Germain Honda of Ann Arbor. I live on the east coast and flew to Michigan to pick the car up to drive back home. Cameron, my Client Advisor, was terrific and walked me through all the steps. The car was waiting for me when I arrived, clean in and out and running like it was new. All the staff I encountered were very pleasant and made me feel welcome. I highly recommend Germain Honda of Ann Arbor and ask for Cameron.
Michael Thiede was the one that helped me. Clear communication, it was done faster than expected, no surprise charges. Good stuff.
Luis is an amazing salesman! He worked out a great deal and provided great assistance throughout the entire process. I would definitely recommend buying from here, make sure you ask for Luis!
Gerardo Macias has been very helpful. He made things very easy for me.
Chris Schroeder did an excellent job in assisting us in picking the vehicle we wanted.
Christopher Cole took the time to assess the weird rattling sound coming from my dashboard during an appointment. I appreciated it.
Couldn’t be happier with my experience buying my first new car! Walked in without a clue what I was doing or what I wanted and was guided to the perfect vehicle for me. Jason Loren was incredible at breaking everything down for me and making the process as smooth as possible. The customer service at Germain is fantastic.
Over the last 7 years my family has purchased 3 cars here (2 used, 1 new). After going to another dealership and getting pressured into a less than ideal lease contract, I returned to Germain Honda and was relieved with how open and helpful sales and finance staff were. Jason Loren worked with us for years between vehicles to help figure out what we were looking for and how to work with our budget! They've always been very respectful of budget/preference/family guidelines and I've never felt pressured into a bad deal there! 10/10 would recommend anyone giving them a shot, regardless ...
Quick response, very kind!
Outstanding service by your team, and in particular of Chris O'Lear. Service was completed in less than the expected time, and his team went above and beyond to make sure my new Honda Pilot Elite was in spit spot shape, and to my satisfaction. Well done Germain Honda.
Today both my Ridgeline and Accord received excellent service from the Service Department with the Service Advisor Gerado Macias known Jerry.
I recently purchased a new Ridgeline and traded in a Bronco Sport. I have bought and sold several cars in my lifetime and it has never been easier than Germain Honda made it. Isabeau in the buying center was great to work with, Thaddeus made the purchase and finance process simple and quick to go through, and when I needed some additional services Kyle in the service department was great at keeping me updated through the process. Corey the GM was very accommodating throughout as well. I can't say enough good things about everyone that I interacted with. If ...
Great customer service! We had a lengthy repair and Michael provided a loaner...for three weeks! They are always quick to get us in for repairs and quick to get the job done.
Excellent efficient service my Ruby Duncan. I was kept informed of the status of my service and the car was delivered timely
Michael Thiede is really professional and patient and helped me alot with my car maintenace!
ASE master technicians help keep my Honda Civic EX-T coupe in great shape with only the best service.
This is my first Honda! Thaddeus Harmon showed me what I asked to see and answered all my questions. He made the whole process smooth and low pressure. Great cars here and great people.
I recently purchased a new Honda from Germain Honda of Ann Arbor and worked with Elijah Smith as my Client Advisor. Elijah made the car-buying process smooth and enjoyable. He's knowledgeable about Honda vehicles and took the time to understand what I was looking for. Elijah was patient, explaining features and options clearly without any sales pressure. What stood out was Elijah's attentiveness and genuine interest in helping me find the right car. He was quick to respond to my questions, both during and after the sale. His friendly demeanor and professionalism made me feel comfortable throughout the ...
I worked with Ruby Duncan on some service I needed for our CRV. She was great to work with, and kept me informed on the work status. Very polite and helpful.
Chris is always great when we have brought our cars in for service.
Michael Thiede was wonderful! very attentive, thorough explaining what needed to be done to my CRV. I definitely would return.
These for folks were great. Truly one of the first dealership experiences where I didn't come away thinking less of this world. Tyler in service helped me out and I had the car back the same day. He kept me up-to-date on its status and was personable. It was a little expensive but they had everything on hand, did the work quickly, and were thorough. Well worth a little extra in my book.
Ruby was great. She told me of the repairs I needed to make and helped with any discounts or coupons that would reduce the bill
Had great support from Michael Thiede when I brought my Civic in for service. He happily helped me out when I showed shortly before close to drop off my car (sorry about causing you to stay late, Michael). He kept me informed as the work progressed and responded to my calls very quickly.
My 2010 Honda Civic car had one fender liner in touch with the wheel that causes noise when driving so that I stopped by Germain Honda Ann Arbor to inquire a solution. Michael Thiede who greet me at door is very professional and quickly secure the liner in place with clips with no charge. He also kindly provided me with a quote to replace the liner if I am not satisfied with the current solution. Thank you Michael and Germain Honda dealership. I will definitely be back for other services.
Cameron Thompson Helped us expertly purchase our certificate pre-owned 2020 CRV. Thank you Cam!
Tyler Ellis was very solicitous and very helpful in addressing my needs and answering my questions. After we parted, I went back as there was something on the dash that I couldn’t figure out and Tyler walked out to our car with me and he showed me how to make the adjustment. Much appreciated! My husband has Alzheimer’s Disease, so all car care has fallen in my lap. Helpful people such as Tyler are a huge blessing to me . Many thanks.
Germain Honda always gives us prompt, reliable, cost-effective service. Most recently service manager Gerardo (Jerry) Macias was the courteous, knowledgeable professional in charge.
Service agent Christopher Cole went above and beyond to help figure out what was wrong with my car. His persistence was much appreciated and ended up solving the puzzle. Thanks so much!
Chris O’Lear was extremely courteous and pleasant even though I drove in at the end of the day—he checked my problem and even took photos to show me. He also checked with the mechanics and brought me the car when it was finished. Couldn’t ask for better!
This was my first purchase at Germain Honda, and working with Thaddeus Harmon was a great experience. He was friendly, professional, thorough, very helpful and prompt with all of my questions. I would certainly refer anyone to Thaddeus.
hen I inquired by phone in advance of my appointment, I was told I could not remain in my car for an oil change as I did last year. Because I walk with two canes and not all that well, I did not feel capable of walking to the waiting room and began to consider alternatives like Valvoline. But in a second phone call, I was told you would be willing to push me to your waiting room in the transfer chair I carry in my trunk. So I scheduled the appointment with you as I much preferred that you ...
I went in to test drive a used 2019 Ford Ecosport. Everyone was very friendly that I encountered and Cam made this the easiest car buying process so far! Definitely would work with him again
I recently had the pleasure of working with Jason Loren to lease my car, and I couldn’t be more satisfied with the experience. Jason was incredibly helpful and professional throughout the entire process. He took the time to listen to my needs, provided clear explanations, and guided me through each step, making what could have been a stressful process seamless and straightforward. His knowledge and attention to detail made me feel confident in my decision, and I truly appreciated his patience and customer-first attitude. I highly recommend Jason to anyone looking for a smooth and hassle-free car leasing experience.
Michael just gave me the best news today which made my whole week. They diagnosed and fixed my car’s issue in less than 2 hours, and I was expecting it to cost me at least $80, but it turns out the issue was under warranty and didn’t cost me anything! Every employee I interacted with here was also very friendly and professional, I would highly recommend Germain Honda for your service needs.
I leased two Honda Accords at the same time. The sales person was straight forward and there were no hidden fees, I told them the advertised lease deal on their website and they honored it. Pleasantly surprised as I had a totally opposite experience from another Honda dealership. I highly recommend Germain Honda of Ann Arbor.
I had the privilege of working with Thaddeus Harmon, and he was exceptional. He not only helped me secure the exact car I was looking for but also saved me valuable time in the process. Thaddeus took the time to thoroughly explain all the details I wanted to know about the car's pricing, making the entire experience smooth and hassle-free.
At the request of my sister, Teresa L., I took her Honda to Germain Honda in Ann Arbor for an oil change and tire rotation and a quote to fix the cruise control. Ruby Duncan was very helpful, polite and professional.
This is our second purchase with Germain Honda of Ann Arbor. Chris worked with us and we have been very happy with our vehicles. They are detail oriented over every aspect of the purchase and focused on providing great customer service. We highly recommend them!
I recently had my first experience at Germain Honda where I decided to stay and work for the 3 hours while my car was getting fixed. I was immediately put at ease by Tyler Ellis who was super friendly and easy going. The accommodations for someone who needed a quiet place to work and had skipped breakfast were great! Tyler was again a pleasure to work with at check out and I made a point to ask for his name. He was thorough with his information and took time to repeat a few things I wanted to remember and write down. ...
The event (an oil change and a tire rotation) was totally routine. I mean this as a positive statement. I have had other, similar events that have been a real hassle —hard to schedule, staff unprepared upon my arrival, etc. Not at Germaine. When I arrived, I was greeted by a really nice service rep, Michael Thiede, who told me exactly what was going to be done, how long it would take, where I could wait and that he would keep me informed if any needed additional maintenance actions were discovered. The job was completed on time and there were ...
Thaddeus Harmon at Germain Honda was very helpful with my new lease of a 2025 CRV. He kept me informed and found the vehicle I wanted. Thaddeus was friendly and did a great job. Thank you!
Tremendous service today by many professionals at Germain Honda. My wife and I bought new vehicles from salesman, Chris S. My 1-year old Accord and her new Odyssey needed some minor service work under warranty. Chris and his Team Lead Corey communicated well with Service Tech Mike T to make it happen - even a loaner vehicle! It is rare to find a team willing to not only help but delight customers! BTW, these 2 vehicles are my family's 8th and 9th Hondas. Five years ago, we gifted my 2003 Accord to a deserving single Mom at 300,000 miles - AND it ...
Thaddeus Harmon was very thorough and professional. I was shown a Sport and an RTL. Loved everything about the Ridgeline RTL. Will definitely refer others to Thaddeus in Ann Arbor.
The staff was friendly, and the express service was excellent.
You won't believe it's a dealership. Germain Honda treats it's customers like valued, intelligent human beings. Most dealerships are a drag to visit because it's like going into a battle of wits and stamina. Germain makes it easier because they are honest, don't recommend stuff you don't need, provide detailed explanations for everything they do, charge fair prices and make the service experience pleasant. I took a few pics of examples of how they treat customers, the first is their vending machine, chips and cookies for $0.50! That's pretty much at cost. Free regular ...
Gerardo Macias went above and beyond to provide outstanding costumer service and attention to detail to repair our vehicle
When was the last time that talking to a car dealership was a high point in the day? Today was that day! If you're like me, you generally go through the day experiencing average to below average customer service; so a comfortable, efficient conversation where you leave feeling good about your value as a consumer stands out like a bright color. As a new owner of a higher mileage CRV, I had the pleasure of talking with Kyle on the phone about potential maintenance at Germain Honda. He surpassed my expectations of great customer service with his attentive listening, ...
I had a great experience leasing my 2025 HRV! Thaddeus Harmon provided the information I needed to make an informed decision, and never felt pressured into leasing.
We had a great experience getting our Honda Accord serviced at Germain Honda. Tyler Ellis was helpful, knowledgeable and friendly. Highly recommend this location and Tyler Ellis for all your car servicing needs.
I am highly satisfied with the service provided by Thaddeus. The assistance was both excellent and prompt.
Nick Sneed provided friendly, timely service for routine work I needed done on my van. He helped walk me through the different options I had with service, with no false pressure to have something done that wasn’t urgent. I appreciated how he handled my service that day.
Very knowledgeable, professional, friendly and helpful. Would purchase a vehicle again. Chris Schroeder was the best. He answered any and all questions. Delivery of the vehicle was super smooth.
Working in the hospitality industry myself for a long time I always make it a point to complete guest satisfaction surveys as they are a wonderful gauge to the level of customer service at any business. I would love to personally share my experience with you. I have been a loyal Honda customer since I was 16 years old when I got my license. Never driven any other type of vehicle because I love Honda and your customer service. I commend you for your staff at Germain Honda. Cameron Thompson has always provided exceptional service that is friendly, professional and knowledgeable ...
I leased a 2024 Honda Accord from this dealership. Elijah Smith was great. He was able to answer all of my questions, discussed all of my options, and was very professional. This dealership and Elijah were very customer service oriented. The process was one of the quickest I had experienced without sacrificing service.
Jason Loren was great to work with from start to finish, we purchased a Honda Pilot. Very knowledgable, polite and customer service focused! Highly recommend working w Jason.
I had amazing experience with Ruby Duncan.
I've bought 2 car from Jeff Williams here, first in 2020 then again in 2024. Each time I spent a long time shopping around at various dealers in Michigan and Ohio, trying to find a car I felt confident I wouldn't regret purchasing. In the process, I have never found another salesman who worked with me in such a straightforward, patient, and reliable way. As far as the dealership overall, I think you do end up paying a reasonable premium for the convenience and time-saving of staying in Ann Arbor, both for repairs and for purchase. It's worth it, since ...
Chris Schroeder was very helpful throughout the purchasing process of my new Honda. He responded to emails in a timely manner, answered all of my questions, and provided resources to help me in the decision making process.
Jason made this a quick and easy purchase!
Cameron Thompson at Germain Honda in Ann Arbor is an exceptional sales person. His energy and enthusiasm are infectious. He is extremely knowledgeable about the Honda CRV hybrid vehicle that I was interested in. He explains in just the right amount of detail, the features of the car, and how they work. He is kind, caring, patient and made my purchase experience easy. I will recommend him to anyone looking for a new Honda.
I recently bought a 2025 Honda CR-V Touring at Germain Honda of Ann Arbor. Jeff Williams was my advisor. He took his time to ensure all of my questions were answered and I was able to come out with a deal that I felt worked for me in this high demand vehicle environment. Jeff's knowledge of Honda vehicles and longtime service were instrumental in my choosing to work with him.
Love my new CRV! Thaddeus put a ton of work in getting me into the right vehicle and the experience was great! Could not recommend more highly!
Great customer service with Tyler Ellis. He ensured what is priority for my Honda’s safety and took care of car maintenance. Also very friendly and right to the point.
I met with Hunter Mathew’s to discuss ending the lease on my Honda HRV. He was friendly and easy to talk to, and he explained things well, so that I could understand what the options were. With his help I was able to go forward with the process and make the required decisions. He didn’t pressure me one way or another and explained the pros and cons of the options. All of this took quite a long time, but he didn’t seem concerned about that. I enjoyed meeting with Hunter and would look forward to any further ...
Bought a new 2025 Honda Pilot Touring in (Radiant Red Metallic). Our salesman Jason Loren made it happen! We also traded in a 2022 Toyota Highlander & got offered top dollar for it trade-in. Everything from the very beginning: Test drive, trade-in appraisal & financing was super smooth & very quick. Super happy working with Jason Loren. We had nothing but a wonderful buying experience!
I had great experience with Jeff Williams who helped me get my Honda HR-V. Came over to Germain Honda after having quite frankly a poor experience over at Subaru of Ann Arbor. From the time i walked in the door, i was welcomed and previously, my mother worked with Jeff back in 2007 to get a VW Golf for me when i was 16 years old. From the decision process when looking at cars i was interested in, Jeff was very understanding, listened and never pressured me into anything. Even when it came to deciding between to cars, he weighted the facts ...
Ruby Duncan in the service department gives excellent Service. She explained my service needs and was professional and knowledgeable. The car ‘s service was done promptly. Germain Honda of Ann Arbor has been great!
Michael Thiede has been taking care of my van for many years now. In fact, I have been going to the Honda Dealership on State street for 20 years. They always promptly get my van into the shop, Michael always checks to see if I am eligible for any deals and applies the discount for me. My car is always well taken care of. Michael is a great communicator and tests me to update me as the technicians work. He has been wonderful to work with.
I am very satisfied with my experience at Germain Honda of Ann Arbor. My service advisor Ruby Duncan is very professional and did a great job explaining the issues with my car. I will definitely come back if I need car service next time.
Excellent service. Thank you!
New to MI, we bought our Pilot new 2 years ago at Germain. A very solid and straightforward experience from day 1. We get all service work done on schedule there, also. Clean, comfortable and welcoming waiting space. At a dealer, Hondas are so reasonable to maintain. Shout out to our service writer Ruby Duncan who was accommodating and polite and communicated excellently.
I bought a 2024 Honda Civic from Germain Honda and Thaddeus was amazing. He was attentive, informative, and was understanding of my needs and wants. I have recommended him to friends and family and would recommend him to anyone looking for a good, honest salesperson.
We purchased our new CR-V Hybrid last week and are beyond happy with our experience! This is our second time purchasing a vehicle at Germain, and we worked with Thaddeus Harmon both times. We had such a great experience working with him during our first purchase (a Civic), that there wasn't a question about who we wanted to work with again when it was time for us to buy our first hybrid vehicle. Thaddeus is knowledgeable, kind, and clearly very experienced in his profession. Car buying can be overwhelming and stressful, but that was not the case for either ...
Went to this location after having an awful experience at a different Honda dealership. Elijah was awesome. Welcoming, helpful, considerate and really did have my best interests in mind when looking for a trade in for a newer vehicle. Really great job. Would recommend!
Michael Thiede provided excellent service. He made sure to understand the service I needed for my car and it was provided exactly as requested and on time. Thank you!
Tyler E. at Germain Honda of Ann Arbor was very professional in his handling of my late afternoon unplanned battery replacement. I've bought and serviced my cars from Germain and its predecessor Howard Cooper for 48 years, and I keep going back because I'm treated well, and the work is done right.
Chris Schroeder was my salesman. He was a great guy and was super helpful. He was the reason I could lease my car. Thank you Chris.
I purchased a Honda Accord at Germain Honda of Ann Arbor in June. My sales rep is Scott Caspersen. He did a great job getting my wife and I what we wanted, and helped getting the Powertrain Warranty. I’m very pleased with the whole experience.
Ruby is very friendly and service department is very professional.
What a pleasant experience! Thaddeus Harmon was a joy to work with. He was personable, knowledgeable, professional, and really listened to us. Even though it was near closing time, he got keys for every vehicle we said we were considering. When we told him we'd get back to him the next day, he did not pressure us at all and gave his contact info for us if we needed to get more info. The next day he quickly and efficiently walked us through financing and service plans, again, listening to us and never pushing. We would highly recommend everyone ...
We worked with Scott Casperson. He was very straight forward, took care of all the details involved with purchasing a new car and was very conversational and friendly to work with. He turned what is normally a very unpleasant ordeal into an actual good time.
Scott Caspersen is a great guy. I will be working with him again. Highly recommended!
Loved working with Thaddeus Harmon. He answered my questions quickly and even sent me a video detailing the whole car so I was able to decide if it was worth the drive in since I was a distance away. I felt taken care of and am very happy with my purchase!