Brock Bachelder was the sales executive we worked with, he helped with our new purchase seamlessly. We know what we are getting already and came in for test drive. The deal is complete, traded in our old vehicle and drove home the new car.
This was my second experience with Germain Honda. First one three years ago, I ended up not buying with them, I didn’t get the deserved attention. Today was totally different. Mitch Hardcastle did a pretty good job and I had a great experience.
Sales department was helpful and created a no-pressure environment. I came in to look at a few pre-owned vehicles I had seen online. He allowed me to test drive each one, and gave me the car fax for each as well. Although I did not choose a car from here, I don't regret looking. They do not give you multiple calls to follow up on your interest. I genuinely felt they cared that I made the right car decision for me, and they are willing to share the information you need to make the right decision.
The service and customer care I have received at Germain Honda in Ann Arbor over the last ten years has been simply amazing. Michael Thiede, Timothy Potter, Matt Vancamp and others have gone out of their way each time to attend to the smallest detail, never tired, always courteous, always patient, great communicators. This kind of doing business from a place of building a relationship is much valued by myself, my students and friends, some of whom I have inspired to own great Honda vehicles. Coupons and generous discounts make the quality service and the original Honda parts affordable. Thank you!
Great service and very helpfull.
Great experience and we are very happy with our CRV! Well stocked dealership. Thanks for the Zingerman's coffee 🙂