Customer Testimonials

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DealerRater Sep 16, 2021

Very good service department, 2008 Pilot ready on time and issue was fixed. I would recommend Germain Honda Service Dept.

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DealerRater Sep 15, 2021

The service was excellent and Nick is an asset to your organization. Good going thanks

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DealerRater Sep 14, 2021

Excellent service department. All attendants very helpful, knowledgeable, and polite. I will always drive Honda.

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DealerRater Sep 2, 2021

Excellent service, I got a good deal with the help of a fantastic salesperson "Dean". The process was easy and quick. The vehicle was given immediately

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DealerRater Aug 26, 2021

Very courteous service employees. Work is done in a very timely manner and is communicated promptly. I have used Germain Honda for my Odyssey and will continue. A-1.

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DealerRater Aug 19, 2021

Mitch Hardcastle made car buying so easy. If you want a good deal and no hassle definitely go see him. Great dealership with tons of nice cars.

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DealerRater Aug 11, 2021

Great job was kept updated on job progress! Thank you.

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DealerRater Jul 30, 2021

We have been customers at Germain for years. This service visit for an oil change was good- just under an hour, comfortable waiting area and courteous staff.

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DealerRater Jul 18, 2021

Great service. However dealer charges for any diagnostic request and will not credit the charge toward repair if done at their shop. I have dealt with many repair/dealer shops but heard this for the first time.

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DealerRater Jul 8, 2021

Just bought another car from Germain Honda of Ann Arbor. Jason Loren delivered the best customer engagement I have ever experienced. Amazing work! Thank you.

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DealerRater Jun 30, 2021

The service was quick and efficient. The staff was courteous and helpful. I enjoyed my trip to this dealership

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DealerRater Jun 26, 2021

Jason Loren was so helpful. He went out of his way assure the purchase was just right.

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DealerRater Jun 25, 2021

Very professional, pleasant, and efficient! Service department was very knowledgeable and took care of my vehicle in a very timely manner! Thank you!

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DealerRater Jun 16, 2021

Always very good service. Their service specialist are knowledgeable, kind, and responsive. I use them to service all three of my cars for my family

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DealerRater Jun 15, 2021

Nick took the time to discuss my concerns and answer all my questions and I had a lot of them. I liked being contacted with an update and when the repair was finished. I always trust the quality of the work and attention to detail at Germain.

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DealerRater Jun 2, 2021

Very accommodating Friendly and professional. Explained everything. Was willing to work with me in determining what I wanted and showing me all options that were available.

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DealerRater Jun 2, 2021

Had a great experience purchasing a new car here. Mario was extremely helpful and explained everything in a lot of detail. Would recommend purchasing a vehicle here.

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DealerRater May 27, 2021

Andy Peterson was fantastic to work with this time… Excellent personality & understanding in dealing with customer concerns… Honda service department has always been unbelievably good over the years..

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DealerRater May 25, 2021

While I did not end up purchasing a vehicle, I would not hesitate to come here again, but specifically to request Mitch Hardcastle. 2 thumbs up for him. Greatly enjoyed working with him.

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DealerRater May 21, 2021

Desmond was most helpful! This was my first stop on my first time buying a car and he took the time answer all my questions both about the cars and the process. He followed up with me after the visit without being pushy.

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DealerRater Apr 29, 2021

I recently purchased a 2021 CRV from Germain and worked with Jeff Williams. I received excellent service from Mr. Williams who was extremely professional and put all of my interest and needs first. He made the car buying process which can be nerve racking and stressful, simple and smooth for me. I would highly recommend him to anyone in the market for a new or used Honda!

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DealerRater Mar 28, 2021

The dealership was very helpful locating the exact make and model of the car that we wanted. We also get our other cars serviced here and they do a great job.

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DealerRater Mar 10, 2021

I was very satisfied. Jeff was very pleasant and helped me very well. He was very patient also. I’ll be returning for more services. Thank you for the good service.

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DealerRater Mar 8, 2021

Excellent service Would recommend to anyone searching for a lease or purchase of a Honda. Lease price was excellent glad I had gone on line

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DealerRater Mar 4, 2021

Good friendly helpful team at the dealership. They were able to offer me options that matched my specific needs and were pleasantly working with me to close the sale.

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DealerRater Mar 2, 2021

Good service, handled recall install of airbag in a timely manner and safety inspection provided basic feedback with offer to remedy the minor issues. Communication was clear and friendly.

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DealerRater Mar 2, 2021

Great service, in and out very quickly, nice car wash. Everyone is friendly, helpful and informative. Clean and comfortable dealership atmosphere. I feel safe while waiting for service

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DealerRater Feb 24, 2021

Needed general maintenance, and I always go to Germain. Everything was fine. They do great work and I was treated well by Andrew. the waiting area was a little cold but otherwise a comfortable place to hang out.

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DealerRater Feb 22, 2021

Appointment was prompt and covered all the checks to be sure my car was street worthy and ready for winter conditions. Would use this dealership again

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DealerRater Feb 19, 2021

Michael was very friendly and explained the condition of my car. Service was done on time. I was very satisfied with my visit to Germain Honda.

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DealerRater Feb 13, 2021

Good job and great service. Andy was professional and efficient. The 2-min video on my vehicle being served is a new and excellent idea.

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DealerRater Feb 11, 2021

Was in just to have an oil change. Everything was fine as usual. Was able to get in and out in about a half hour which was great.

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DealerRater Feb 2, 2021

Mario made things easy and smooth as we test-drove, negotiated price, and picked up our car in the middle of the pandemic. He took good care of us.

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DealerRater Feb 2, 2021

Mario was very helpfully. He made our appointment smooth,even though he was very busy at the time. We had a couple issues with the payoff and monthly payment but the finance manager made it all work out.Love the car so far thanks Germain Honda.

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DealerRater Jan 27, 2021

We’ve always been very pleased with this dealership. This was the third new vehicle we’ve purchased through them. We also have all of our service performed there as well.

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DealerRater Jan 23, 2021

Have a great experience buying a new Ridgeline at this Honda dealer. Transparent buying process. Knowledgeable sales staff. This dealer cares about their customers and in turn this helps their business. Sale manager Corey was very friendly and nice, and provided help to better communicate with customers when needed. I would highly recommend Germain Honda for buying your next Honda

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DealerRater Jan 22, 2021

Good service, reasonable prices, and upfront with their customers. Dean seems like he genuinely cares about people. The process went smoothly. I didn’t feel pressured into purchasing anything and I felt like I got the vehicle for a fair price. I did weeks of research before I went into Germain and made the purchase.

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DealerRater Dec 31, 2020

Honda was serviced for a B1 regular maintenance. Nick provided professional, efficient explanation about what would be done. Very friendly, courteous and remembered my husband from previous service appointments.

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DealerRater Dec 30, 2020

Service was excellent and done in a timely manner. Service agent was nice and gave me great insight on what to do for next time. The only thing I wish they would’ve done is given it a wash afterwards like some Honda dealerships do.

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DealerRater Dec 22, 2020

Made the appointment for car work, and when I arrived I was going to given a rental car in about 5 minutes. No b.s. and they gave me an awesome rental car while they worked on my $900 civic. Thanks!

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DealerRater Dec 9, 2020

Shout out to Evan Carrier and Jason Loren at Germain Honda in Ann Arbor! They helped us get an AMAZING DEAL on a 2021 lease for a Honda Odyssey EX so I could get out of my underwater car loan. They were knowledgeable, caring, honest and had a great attitude! They really did everything they could to help us out and they were a joy to work with! What an amazing early Christmas present! We are so thankful! I definitely reccomend them!

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DealerRater Dec 2, 2020

Great service, excellent vehicles, awesome people! Kristin, Evan, and Corey were great to work with and look forward to working with them in the future!

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DealerRater Dec 2, 2020

Germain Honda of Ann Arbor was welcoming and provided friendly and helpful service as I checked our several cars and test drove them. Mario Teixeira gave the information I needed and made the whole process easy for me to get my new car.

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DealerRater Dec 1, 2020

Germain Honda is excellent to work with. They are fair and easy to work with. Sales staff is great. I’ve purchased 5 cars over email with Germain with no issues. They don’t pressure and work with you.

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DealerRater Nov 28, 2020

Mitch from Germain is my go to. He’s been too notch from start to finish on two purchases from me. My family has been buying cars from here since before they were even Germain. I’ll definitely be going back.

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DealerRater Nov 23, 2020

Scheduling an appointment for a first time customer was quick and easy. The free multi-point inspection with the oil change is a bonus. Any recommended service was explained to me and I was able to decide which items I wanted fixed. The staff called if they had any questions qimhile my vehicle was being serviced.

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DealerRater Nov 19, 2020

I'm very satisfied with the outcome of my purchase. Mario and the team was very patient and understanding...in comparison to the other dealership I visited prior where I felt pressured, rushed and uncomfortable! I left feeling confident with my purchase! I'm a Happy Customer and glad things went smoovely. I will definitely refer family and friends! Thank you for great service!

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DealerRater Nov 14, 2020

Everyone I’ve ever dealt with at Germain has been knowledgeable and helpful with a smile from the people in Service to Sales. Strongly recommend working with them. Purchased a car from Shakeal and it was a great experience.

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DealerRater Nov 7, 2020

Had major work done on my 2007 C-RV. So far it appears to be well done. I will return to Germain Honda for service.

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DealerRater Oct 29, 2020

Michael took very good care of my car. He was very attentive, informed me thoroughly about the issues with my car, he listened to my questions, and took the time to explain in detail. The service was very efficient and quick. In general, it was an excellent experience, I would totally recommend Germain Honda, Ann Arbor!

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DealerRater Oct 19, 2020

Great and efficient express service on my vehicle. Michael is a very pleasant service consultant to work with and clearly communicated with us every step of the process.

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DealerRater Oct 7, 2020

Everyone had on masks, which I really appreciated. Service was very fast and efficient. Very pleased for my first visit and I will be back!

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DealerRater Oct 5, 2020

The Germain Honda Service Department has been communicative, thorough, and efficient. I would like to see oil change prices reduce. Otherwise, they have shown to put their value for customers ahead of their value for profit--this is the best way businesses can both serve and keep their customers.

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DealerRater Oct 3, 2020

This was the best car purchase experience I have had in nearly 40 years of buying cars. Since Germain's sales team is not commission based, they are able to truly put the customer's best interest at heart. First, Mario T. (sales) and Chris S. (sales manager) provide outstanding customer service. Mario spent a total of 2.5 hours with us during our two visits--showing us every feature of the car and answering all of our questions. The sales team does what they say they are going to do and do not pressure their customers. Before the purchase, Mario responded to my ...

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DealerRater Oct 2, 2020

Andy is awesome. He helped big time with our repairs that were needed and coordinated calling the extended warranty company and lobbying for us for the repairs that were needed. Won’t ever go anywhere else! Thanks Andy

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DealerRater Sep 24, 2020

Helpful, fast, professional. Quick service for an oil change only. Always bring in for this service. Good coupons and solid service by certified technicians always.

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DealerRater Sep 19, 2020

The power was out when I dropped off my car but I was able to leave my car with no fuss. Got a call when the car had been looked at. There was no pressure to "fix everything" that was found. Very happy with my service visit.

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DealerRater Sep 16, 2020

Germain aHonda on State Street is a very good car service. Anytime I go there to fixe my car Ric does a fantastic job. I like his honesty and hard and great work!

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DealerRater Sep 15, 2020

My son’s car broke down and had it towed to Germain Honda. Andy from the service department was extremely helpful. We will definitely use this Honda dealer from now on.

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DealerRater Sep 7, 2020

Was looking for our first Honda since our 2009 impala died. Jeff, Shaq and Jason made the process super easy and painless. We were never pressured into buying anything, and surprisingly were even offered free oil changes. Normally buying a car is my least favorite experience, but we surprisingly had a good time. The dealership and all the cars were clean inside, everyone we worked with honestly seemed to be only concerned with getting the car that was right for us. We ended up going with a 2017 Honda HR V, and so far we're really enjoying the new car. As ...

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DealerRater Sep 4, 2020

Brock Bachelder has sold us two CRV Hybrids in the last 6 months. He is organized, knowledgeable, friendly, dependable and a great communicator. He made himself available at all times for any questions we may have had. I highly recommend him for buyers of new cars, leases and trade-ins.

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DealerRater Aug 28, 2020

I worked with Larry Gocha in service. He was great. He explained what needed to be done and listened to my concerns about costs vs benefits. I would be happy to work with him again.

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DealerRater Aug 27, 2020

Good service and excellent communication, I was kept informed throughout the entire process and never felt unclear about status or updates on the vehicle. Very appreciative

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DealerRater Aug 15, 2020

Mitch was the best I could have been asked for, especially being a first time leaser! Friendly, thorough and honest! When my lease is up I will definitely be visiting Mitch again.

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DealerRater Aug 1, 2020

A class act group of people all the way around. Always concerned with getting done what the car needs at that time not what it doesn’t.

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DealerRater Jul 24, 2020

I was impressed with the honesty of information and the genuine care I was given by my representative. Mia was awesome during initial contact in setting up an appointment.

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Cars Jul 20, 2020

Recently I bought the certified Honda Accord @Germain Honda. Desmond Jeffries helped me to buy it. I felt he was kind, knowledgable and very able sales consultant. I appreciate your excellent service.

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DealerRater Jul 15, 2020

I had to have my Pilot towed in late at night. The car was serviced and back to me the next afternoon, just as it’s supposed to be.

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DealerRater Jul 11, 2020

Mitch Hardcastle sold us our 2017 Honda Fit. Mitch was awesome to work with. He made buying our first car easy and stress free. Mitch is highly knowledgeable and helped us find the right deal. We never felt like we were being oversold. Mitch made sure we were taken care of and handed us our new keys the same day. Thanks for all your help!

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DealerRater Jul 7, 2020

Easy in/out, good communication. No pressure to do the extra things they found, left it up to me and answered Qs about pros/cons of each item

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DealerRater Jul 4, 2020

Painless from beginning to end. Couple grand worth of work by certified Honda mechanics that I'm trusting will add another 100k miles to the 2012 Odyssey.

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DealerRater Jul 1, 2020

Fast, friendly, and capable service. Takes care of sign in quickly and efficiently . Comfortable waiting area and amenities. Detailed and understandable billing and vehicle ranking forms.

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DealerRater Jun 19, 2020

Germaine Honda dealership in Ann Arbor, Michigan, has a service department that I highly recommend. It is organized, clean, efficient, and professional. Upon driving in, a polite service consultant greets and takes care of you from then on. Waiting area is very clean and nice. Pandemic regulations are followed throughout. Work is explained before, during and after.

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DealerRater Jun 18, 2020

The process was great from beginning to end. I worked with Mitch and he did a fantastic job. Jerome helped me with the financing and was very knowledgeable.

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DealerRater Jun 17, 2020

Germain Honda continues the excellent service given for years by Howard Cooper. Today my tires were rotated and oil changed in little more than 30 minutes. The coupon I had on my dash was honored and all was handled efficiently and pleasantly while wearing masks!

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DealerRater Jun 12, 2020

Germain Honda was great. Mitch Hardcastle went above and beyond to get me the car I wanted. I am very happy with my entire experience.

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DealerRater May 29, 2020

Jay was up front with the process of exploring available used vehicles at this time, pricing,and trade. Pleasant and with a good sense of humor he helped make the process go very smoothly. He resourcefully researched our questions even though we were buying a Chevy from a Honda dealer! He is a great person to deal with!

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DealerRater Apr 22, 2020

Great experience. Chris got me the car I wanted and Evan secured the best APR rate for me. I would recommend this dealership without reservation.

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DealerRater Apr 16, 2020

The best experience I’ve ever had buying a new vehicle. The new Ridgeline is awesome but the sales department was even better. Thank you Germain Honda

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DealerRater Mar 24, 2020

Our sales person Mitch was the best. We looked at getting a Jeep as well as a Toyota and the single biggest difference was Mitch

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Cars Mar 23, 2020

Bought a used car from Jay Riggins at Germain Honda. Great experience especially as this was my daughter’s first car buying venture. Would highly recommend Jay and the dealership.

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DealerRater Mar 19, 2020

Just purchased a 2020 Fit and I am very impressed with the customer service at Germain Honda of Ann Arbor. Kent Hepler was very thorough in describing the car’s features as well as going over the car purchasing process step-by-step. He was able to locate a Fit In my color of choice in an expeditious manner. Evan Carrier did an excellent job explaining and processing the car’s delivery paperwork. Tim Bolog in the parts dept. was very courteous and efficient in my purchase of new floor mats. Thanks to them for making a smooth and pleasurable car purchase experience. ...

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DealerRater Mar 18, 2020

I like cars and have worked most of my working life in the auto industry but I don't like buying cars. ( I don't like parting with my hard earned money.) Germain Honda made that one of the more pleasant experiences. Jeff Williams was great. Easy going and knowledgeable about the product. Didn't try to sell us something we weren't interested in. Evan Carrier was very pleasant to work with when the financial side came around. He was honest with us and helpful in making that terrible decision to part with all that money. But that's ...

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DealerRater Mar 18, 2020

I stopped in at Germain Honda one evening just to look at some cars and had a couple of questions and I met Mitch Hardcastle a bright, young and informative salesperson. I told him I didn't want to waste his time and that I was not interested in buying a car at that time. But he answered all my questions gave me good contact information for him. It was an enjoyable visit, surprising tip me. Several weeks later I called him up and he was able to put me in the exact car I wanted very quickly and easily. ...

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DealerRater Mar 6, 2020

There is a profound professional and courtesy plus accommodation at Germain. Jeff Williams was my sales representative; I have bought three cars from him, just a A++ representative for Honda. Over twenty some years, I have purchased five Hondas, (sister bought two Hondas also). I switched to Subaru Outback in 2018 because Subaru had the three things I needed: Made in USA, a real Key (not a key fob) and a CD PLAYER. Recently, the Outback has made my leg pain awful. Honda CRV EX has more room. I lost the CD Player and simple key, but now I must focus ...

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DealerRater Feb 11, 2020

Brock did an outstanding job taking care of us as we got ready to buy our new HRV. He was patient, professional, pleasant, and very knowledgeable. Plus he took care of every detail, including finding us the color we wanted most. He listened carefully to our needs and helped us get exactly the deal we needed to make it all fall into place. We've been buying cars from this dealership since 1990 and this was probably the best experience yet! Thanks again, Brock!

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Cars Jan 26, 2020

We worked with Mike Perdue and Jerome. Both are professional and knowledge and answered all our questions. They made the entire process smooth and easy. This was our second positive purchase from Germain and we’ll be back when it’s time for the next vehicle!

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DealerRater Jan 23, 2020

Working with Jason was easy and a good experience. I’ve had 4 prior purchases of Honda Accord vehicles from this dealership when it was Howard Cooper Honda and my salesperson for those purchases has retired. So I had no knowledge of the type of salesperson I would be dealing with. Jason was wonderful. He was patient with my trying to decide what type of vehicle I might get. And he was thorough in showing me all the “bells and whistles” on the CR-V. Evan was say to work with as well, despite some errors with the phone number that your ...

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Cars Jan 16, 2020

Awesome service. This is our second car purchased at Germain Honda in the last 6 months. Great experience each time. I love the service, love the cars. Will recommend wholeheartedly.

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DealerRater Jan 7, 2020

Mitch was wonderful to work with and very efficient. Great communicator and I’m happy with the sales process and how Mitch stayed in contact to make things easy

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DealerRater Jan 4, 2020

We were happy to work with Mitch at Germain Honda! He was very knowledgable, personable and gave us his undivided attention. We had a great experience and would recommend Germain Honda to our family and friends!

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DealerRater Dec 28, 2019

Very happy with the service department. The mechanics know their stuff and are able to clearly explain and answer your questions without condescending-even when you find yourself imitating that sound that only happens when they are out of earshot.

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DealerRater Dec 27, 2019

I Come to purchase my 2019 Honda CRV -Ray Riggins was our salesman he was awesome he went all the way to help us. He is Highly recommended.

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DealerRater Dec 17, 2019

Jay was outstanding! Very helpful and easy to talk to. Any questions or concerns that we had were answered in a most positive manner. Jerome Pardue was equally fantastic. I was happy to have my daughter's first vehicle purchase take place beside these two gentleman.

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DealerRater Dec 16, 2019

Everyone was helpful, friendly and professional. I would recommend this dealership highly. I worked with Mitch (sales) and Evan (credit) and had a smooth and enjoyable experience.

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DealerRater Dec 10, 2019

We’re looking for a new car Jason helped us to find the right one we need. Jason is very pleasant to work with. He answered all of our questions and gave us very fair code. We bought the car right in just after few hours working with Jason.

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Cars Oct 6, 2019

Can’t complain at all from these guys! They were quick, professional, and no-nonsense. Quite refreshing from the typical high pressure tactics used by many other dealerships.

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Cars Sep 1, 2019

We went to just look, but left with a great car! The staff was friendly, knowledgeable and never pushy. Excellent dealership- we highly recommend Germain Honda!

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Cars Aug 18, 2019

No pressure experience, Desmond was fantastic. He was fast and easy to work with. Very flexible and easy to get in contact with. Made buying a car after insurance payout easy!

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Cars Jul 29, 2019

They were very busy. They went out of their way to make sure I was going to get the vehicle I came to get. I had driven over two hundred miles to see this particular vehicle. I would highly recommend them.

 

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